Shipping, Returns and Refund Policy

Shipping Costs

Our average shipping cost for Republic of Ireland is €9.99

Shipping Time

Our average shipping time is 3-5 working days for the Republic of Ireland


Our policy lasts 28 days. If 28 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable):

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

– Any item that is returned more than 28 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds are issued less postage cost.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 

Paw Paws, Penrose Wharf, Penrose Quay, Cork T23 HR40

Return Shipping

To return your product, you should mail your product to: Paw Paws, Penrose Wharf, Penrose Quay, Cork T23 HR40

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €30, you should consider using a traceable shipping service and/or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Missing Orders

Should an order go missing through the post please contact us should the item not be received within ten days. An Post orders can take 7-21 days to be received.  Should an item not be received after 28 days a refund will issue (less postage costs).